Overview/Introduction
TeamViewer is remote access software used by Ursinus College Tech Support staff to remotely work on issues on faculty/staff members' computers when an in-person troubleshooting session is not possible or is unnecessary.
Details
If you are using an Ursinus issued laptop, TeamViewer should already be installed. You will not need to download it to run.
If you are not using an Ursinus laptop, you may need to download the latest TeamViewer QS version directly from this link (https://898.tv/ursinus).
The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Tech Support will be able to see everything the Faculty or Staff member is doing on their computer.
Tech Support staff use TeamViewer only while a phone call is in progress with the person requesting help, and they will close the TeamViewer session before ending the phone call.
Do not allow anyone other than Ursinus Tech Support staff to access your computer through Teamviewer or any other methods.
FAQs
In order for Tech Support staff to connect, you do need to be able to log into your computer, and have an active Internet connection.
See Also