Tech Support Remote Computer Control and Troubleshooting

TeamViewer Remote Support

TeamViewer is remote access software used by Ursinus College Tech Support staff to remotely work on issues on faculty/staff members' computers when an in-person troubleshooting session is not possible or is unnecessary .

Users can download the latest TeamViewer QS version directly from this link (

The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins.  Tech Support will be able to see everything the Faculty or Staff member is doing on their computer.

Tech Support staff use TeamViewer only while a phone call is in progress with the person requesting help, and they will close the TeamViewer session before ending the phone call.

Do not allow anyone other than Ursinus Tech Support staff to access your computer through Teamviewer or any other methods. 


Article ID: 152007
Mon 10/31/22 1:51 PM
Sun 8/13/23 2:38 PM