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Ursinus College Service Portal
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IT Services
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Walk-In IT Request
Walk-In IT Request
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This service allows you to visit the Library, approach the “Learning Curve” front desk, and request assistance with IT issues or queries.
***IMPORTANT NOTICE***
: When submitting a work order, you will receive a ticket number via email, which you can use to reference your request and track the time spent with our team. If you need to leave at any point, this ticket number will allow you to follow up on your visit. We strive to assist you as promptly as possible. However, to ensure we provide high-quality service to all students, faculty, staff, and other visitors, there may be some wait time. We appreciate your patience and understanding as we address each request in the order it was received.
I have Ursinus Login Credentials
No
Yes
Please login...
Please login using your Ursinus College username and password. Make sure you are not logged in as someone else as it can affect your ability to receive prompt and accurate service. (Click Sign at top-right; You should see your name when logged in appropriately).
College Role
Please describe your role here at the college as Student, Faculty, Staff or Contract Employee.
Student
Faculty (Full-time, Part-time and other)
Staff (Full and Part-time)
Contract Employees (Cleaning Services, Dining Services, etc)
Phone Number
What kind of service is being requested?
WiFi (Wireless Internet Network)
Software Help/Install
Hardware Help/Issue
MFA (Multi-factor Authentication via Okta)
VPN (Virtual Connection to Network Resources)
Other
Please give as detailed of a description as possible of your request/issue/need
The full details of this request, including any appropriate information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Best Mode of Contact
Best Mode of Contact
Email
Phone Call
Microsoft Teams
I give permission to use contact info to reach me related to this ticket and future work needed.
No
Yes
Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code