Overview/Introduction
For those who are in an administrative position or administrative support role and make extensive use of ten digit telephone calls while on campus, there is the option for a physical phone at your desk.
Article Index
Currently, as of the publication of this article, we use and support the following brand and models of Microsoft Teams integrated physical phones. Data sheets and user guides are provided below for the specific model you may have (Click on the images for a better view):
Most faculty and staff will not be issued a physical telephone due to the flexibility that work from anywhere provides. Only those employees in administrative positions or administrative support roles will be issued a physical phone.
To hook up your Teams integrated telephone, plug the Ethernet cord coming from your wall into the Ethernet port marked Internet on the phone. The other Ethernet port on the phone marked PC can be plugged into your computer or docking station to provide wired Internet connectivity.
Click the image for a bigger view.
DO NOT plug both Ethernet ports into the Ethernet ports in your office as this will disable the ports.
- If the phone has not been assigned to someone's account already, when it first boots up you will be greeted by a screen asking you to sign into the phone via a web link on your computer or phone. You can also sign into your account directly on the phone by hitting the Sign in on this device link underneath the box containing the code. Follow the steps onscreen to log in using this method. (Only available on Yealink MP54 and MP56 touch screen).
- Visit the link at https://microsoft.com/devicelogin
- NOTE: If the phone loads up and shows a "refresh link" icon, please click it so it will give you a sign-in code.
- If you are not signed into your Ursinus Microsoft account already, it will first take you to a login screen. There enter your full Ursinus email address complete with the @ursinus.edu.
- After that you will be taken to the normal Ursinus login screen you are familiar with where you can enter your username and password.
- It may prompt you in the following window to select an account you wish to use. If you have multiple Microsoft accounts signed in make sure to click on the one with <username>@ursinus.edu
- Enter the code shown on your device and select Next.
- A confirmation message is displayed--but don't close the webpage just yet.
- Check back on the physical phone, which will start a loading screen to log you in.
- After a few seconds of loading, the phone will take you through a welcome screen to setup some things.
- Once done your initials and phone number will be displayed.
- Close out the webpage you used to sign into the phone.
How do I know what my full ten digit telephone number is? Your phone number will be displayed on your physical phone in the top left hand corner of the screen next to your initials.
You do not need to dial 9 to call an outside line.
There are plenty of ways to make calls on your Teams integrated telephone. Pick up the receiver, hit the speaker phone button, or just start typing the number (this option only works if you are making an external call).
If you want to make a call to someone on campus, you can look them up by name in the directory. Just navigate to the calls section and start typing the person's first or last name, and the list will start to populate. Then select the user and hit the call icon under their name.
NOTE: You might not always get a dial tone. But you can type the number as normal and hit Call to dial out.
Navigate to the recording icon on your phone's screen to access your voicemail. Depending on your model you will use either the navigation buttons (Yealink MP52) or the touch screen (Yealink MP54 & MP56).
NOTE: A .wav file of the voicemail recording will be sent to your email as well. If the email is deleted, then the voicemail will also be deleted. So be careful.
Depending on your model of phone the transfer procedure will be different. See the What kind of phones do we use? section above to figure out which model of phone you have, then go to the appropriate section below to see how to transfer a call.
Yealink MP52
Performing a Blind Transfer
You can transfer calls to other contacts immediately without consulting with them first.
- During a call, select the transfer button.
The call is placed on hold.
- Select the "transfer now" option, then the desired contact, or search for a contact.
- When the call is connected to the number you are transferring it to, select
to end the call on your end, or when the other party picks up it will end automatically.
Performing a Consultative Transfer
You can also transfer calls to other contacts after consulting with them first.
- During a call, select the Transfer call button.
- Select the "consult first" option, then the desired contact or search for a contact.
- After the party answers, select
> Transfer beside the contact. It prompts you whether to transfer the call or not.
- Select OK to complete the transfer.
Yealink MP54
Performing a Blind Transfer
You can transfer calls to other contacts immediately without consulting with them first.
- During a call, tap
> Transfer > Transfer now. The call is placed on hold.
- Select the desired contact or search for a contact.
Then the call is connected to the number you are transferring it to.
- Tap the
key to end the call, or when the other party picks up it will end automatically.
Performing a Consultative Transfer
You can transfer calls to other contacts after consulting with them first.
- During a call, tap
>Transfer > Consult first.
- Select the desired contact or search for a contact.
- After the party answers the call, tap
beside the contact.
It prompts you whether to transfer the call or not.
- Tap OK to complete the transfer.
After the transferred party answers the call, the call is transferred successfully.
Yealink MP56
Performing a Blind Transfer
You can transfer calls to other contacts immediately without consulting with them first.
- During a call, press
or tap
> Transfer > Transfer now.
The call is placed on hold.
- Select the desired contact or search for a contact.
Then the call is connected to the number which you are transferring to.
- Tap the
key to end the call, or when the other party picks up it will end automatically.
Performing a Consultative Transfer
You can transfer calls to other contacts after consulting with them first.
- During a call, tap
> Transfer > Consult first.
- After the party answers the call, tap
beside the contact.
It prompts you whether to transfer the call or not.
- Select the desired contact or search for a contact.
- Tap OK to complete the transfer.
After the transferred party answers the call, the call is transferred successfully.
If your calendar is not up to date, you can change your status from your physical phone, or anywhere else you have Teams installed.
- On the physical phone, and depending on your model of phone, use either the directional pad (Yealink MP52) or the touch screen (Yealink MP54 & MP56) to
- click on the icon
- Tap the "presence status" field and then select the desired status from the drop-down menu. Tip: You can reset your presence status to be "available" from any other status by tapping "Reset status".
If you happen to be moving office locations and want to take your Teams phone with you, all you need to do is disconnect it from the Ethernet port and plug it back in at your new office. Give it a minute or so to fully boot up and it should resume service. If it does not, please submit a ticket by clicking on the Request Service button to the right side of this article.
See Also
If you would like to know how to use Teams phone on your computer or mobile device, click this LINK to go to the Teams Phone article.